We have a process for reviewing job requests before starting them. We do this to make sure the brief is detailed enough so that we aren’t delivering something that’s very different to what you expect.
Depending on the time of day that the job is requested, we may not review it until the next business day. In addition to this, there might be questions from our side if the brief is not detailed enough, which will further delay the job from starting.
Having said that, we usually start the task that same business day.